。该工作已被公司管理人员暂停申请，不再接受简历投递

VoIP Support Manager

Smart Placement Pvt Ltd

Apply Now

This is a full time remote work from home position.

Duties include the following primary responsibilities:

Assisting Crosstalk VoIP customers with troubleshooting, upgrades, and changes
Responding to urgent customer issues and outages
Working with prospective customers in a Sales Engineering capacity (sales commissions are provided for any sales made)
Working with customers to walk them through the design of their PBX systems, providing best practice advice that allows them to make full use of their new PBX system
Building, testing, and maintaining new customer PBX systems (following Crosstalk’s turnkey PBX build process)
Maintaining Crosstalk Hosted PBX servers (running update processes on a regular basis)
Assisting in the setup of Crosstalk SIP trunking and making any changes necessary on behalf of our customers
Assisting customers with the phone number porting process
Overseeing subcontractor tickets and PBX builds
Managing and distributing support tickets Requirements
This position requires a strong working knowledge of VoIP, FreePBX/PBXact, Asterisk, SIP, networking, firewalls, and IT workflows.
Additionally you must be an excellent communicator and be able to provide our customers with top notch customer service.
Additional skills in DevOps (Ansible, Grafana, etc.) are highly favorable to this position, but not a specific requirement.
The candidate that we’re seeking should first and foremost have excellent experience with VoIP technologies, and be able to provide excellent customer service.

Details

Pay will be based on the strength of the candidate, but will be appropriate for the position.
Vacation and sick time provided as part of this salaried position.
While this is a full time position, hours are flexible to accommodate the candidate.