Specialist, Client Order Processing Support

The Role:

Specialist, Client Order Process Support

Location:

This position is based in Islamabad, Pakistan. 

Shift:

This is a permanent night-shift position 07:00 PM to 04:00 AM

The Team:

We are a group of high energy team members, responsible for assisting relationship managers and other internal departments. We enjoy an interesting position within the organization, and are continuously growing as we integrate our operations with other departments to provide assistance to an ever-increasing list of individuals and departments.

The Impact:

By assisting internal partners and existing customers, you will be driving revenue for the existing book of business & building efficiency for the commercial organization.

What is in it for you:

• You get to have immense exposure to policymakers and collaborate with different internal partners across the global organization
• Here, we truly believe in cultivating an environment of continuous learning and growth. There will be available growth & development opportunities based on your ability to meet planned performance targets

Responsibilities:

• You will be required to price new sale and renewal opportunities in Salesforce
• You will be required to draft contracts for new sale and renewal using a create a contract (CAC) tool within Salesforce
• Assisting internal partners in fixing net renewal rate (NRR) and help with data clean up, and UAT
• Create gratis access cases for clients during price negotiations or contract renewal process
• Being a member of the client order process team, you will collaborate with different departments such as order management, CRM, Sales Analytics, fulfillment, Cash apps and collections to resolve client issues

What we are looking for:

Basic Qualifications:

• You should possess a minimum of a Bachelor's degree in Business, Finance, Marketing, Computer Sciences and or Economics
• Strong comprehension, oral and written communication skills
• You can present or discuss an analysis of the problem at hand and its possible solution(s) with partners of all levels
• You are diligent, have a positive mindset, great work ethic and self-motivation
• You should be able to work independently with minimum supervision

Preferred Qualifications:

• Deep understanding of and proficiency in MS Word, MS Excel and powerpoint
• Experience of working and reporting with Salesforce (or similar CRM tool) will be a huge plus

About S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.