Storage Tech Support

As a Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with Dell storage products, particularly within advanced environments such as Storage Area Networks (SAN) and Network Attached Storage (NAS). Your role involves analyzing log files and diagnostic data to troubleshoot and resolve complex storage-related issues efficiently. Working in a fast-paced, customer-critical setting, you will address technical challenges while actively contributing to the enhancement of support processes, standards, and strategies. This position requires a strong technical background and the ability to work both independently and collaboratively to ensure customer satisfaction.

Key Responsibilities
- Serve as the first point of contact for customers requiring technical support on Dell storage solutions, including SAN and NAS systems.
- Analyze log files and other diagnostic information to identify and resolve storage issues promptly and accurately.
- Troubleshoot complex technical problems in a high-pressure environment, maintaining a focus on customer satisfaction.
- Collaborate with team members to improve support services by refining processes, standards, and strategies.
- Utilize expertise in Fibre Channel, iSCSI, RAID configurations, block and file-level storage management, and disaster recovery techniques to support customer environments.
- Develop and apply knowledge in industrial operations engineering to interpret client needs and provide guidance to colleagues.
- Work independently or with minimal supervision to identify straightforward problems and implement effective solutions.
- Maintain positive interactions with customers and contribute actively to team efforts.

Required Qualifications
- Proven experience in technical support or a related field, with a focus on storage technologies preferred.
- Strong analytical skills to interpret log files and troubleshoot complex storage issues effectively.
- Ability to perform well in a fast-paced, customer-focused environment.
- Proficiency in Fibre Channel, iSCSI, RAID, and block/file-level storage management.
- Familiarity with disaster recovery processes and strategies.
- Capability to work independently as well as collaboratively within a team.
- Excellent communication skills to interact clearly and professionally with customers.

Preferred Qualifications and Benefits
- Experience in industrial operations engineering or a related discipline is advantageous.
- Demonstrated ability to develop expertise and share knowledge with peers.
- Opportunity to contribute to process improvements and support service excellence.
- Exposure to advanced storage technologies and customer-critical environments, supporting professional growth.

This role provides an excellent opportunity to deepen your technical expertise while playing a crucial role in delivering exceptional support to customers using cutting-edge storage solutions.