。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Services Representative

We are looking for a well-spoken Customer Services Representative for a well-reputed US-based client. Focusing on customers needs and their queries. CSR should have excellent communication skills. Working with one brand only, not an ordinary CSR job where you switch with different campaigns/brands. It is a direct hire for the brand.

Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Exceptional communication skills

Note: It's a 3rd shift/night shift (EST)

技能

Customer Interaction Management Relations Management eBay Account Handling Committed to Customer Services

工作详细内容

全部职位:

2 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

Bachelors in relevant field or higher

职位等级:

资深专业人员

经验:

2年 - 3年

在之前申请:

Jul 29, 2022

发布日期:

Jun 28, 2022

Suave Solutions

· 101-200 员工 - 拉合尔

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Suave Solutions is an Information Technology and Software company, providing e-commerce, bpo, customer support, digital marketing, and web and mobile application development services. Our development team is dedicated to solving the client's needs as per their requirements, transforming their ideas into reality, helping their company to reach its full potential and being your guide to existing and emerging Web and Mobile application technologies.