发布 Jan 06, 2020 20 查看
Email Support / Live Chat Experts at Systems Limited communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.
Responsibilities:
- Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
- Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
- Providing information to customers for company products and services.
- Work with management for customer services initiatives and continuous quality improvement.
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
- Meeting all operational targets and customer service/experience related KPIs.
Requirements:
- Intermediate/A Levels/Graduation preferably.
- 1 to 4 years' experience in customer service, content writing experience is highly preferred.
- Excellent written English communication and interpersonal skills.
- Knowledge of performance evaluation procedures.
- Good analytical skills in reading and listening.
- Strong attention to detail.
- Effective time management and organizational skills.
- Work independently as well as in a team environment.
- Case/ticket management skills.
- Analytical and problem-solving skills.
- Work professionally with customers and co-workers, treating with both enthusiasm and respect.
- Display empathy, understanding, and patience with employees and external customers.
- Maintain confidentiality
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills including experience with Microsoft Office Suite
Systems Ltd
Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.
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