。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Representative

Taurus Technologies

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PKR. 35,000 - 45,000/Month

Customer Interactions:
- Handling inbound and/or outbound calls from customers.
- Providing information and assistance related to products or services offered by the company.
- Resolving customer complaints and issues in a professional and empathetic manner.
Problem Solving:
- Investigating and resolving customer concerns and inquiries.
- Utilizing company resources to provide accurate information and solutions.
Documentation and Reporting:
- Accurately documenting customer interactions and details of inquiries or complaints.
- Reporting common issues or complaints to management for further action.
Product Knowledge:
- Maintaining a good understanding of the company's products or services.
- Keeping up-to-date with changes in offerings or procedures.
Compliance and Regulations:
- Adhering to company policies and procedures.
- Ensuring compliance with relevant legal requirements and regulations.
Customer Satisfaction:
- Striving for first-call resolution and high levels of customer satisfaction.
- Following up with customers to ensure their issues are resolved satisfactorily.
Team Collaboration:
- Collaborating with team members and other departments to provide excellent customer service.
- Participating in meetings and training sessions as required.

Skills and Qualifications

Communication Skills: Clear and professional communication skills, both verbal and written.
Customer Focus: Strong customer service skills and a positive attitude.
Problem-Solving: Ability to identify and solve customer problems efficiently.
Computer Literacy: Familiarity with CRM systems, basic troubleshooting, and data entry.
Patience and Empathy: Ability to handle difficult customers with diplomacy and tact.
Multi-tasking: Capable of managing multiple tasks simultaneously.

Working Conditions