。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Representative

Tech Funnel

Apply Now

Key Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers in making reservations, understanding rental policies, and resolving any issues or concerns.

Reservation Management:

Handle the end-to-end reservation process, ensuring accuracy in booking details and adherence to company policies.
Coordinate with the central booking system to confirm reservations and availability.

Information Dissemination:

Provide detailed information about our car fleet, rental rates, and additional services.
Keep customers informed about rental terms, conditions, and any relevant updates.

Problem Resolution:

Effectively address and resolve customer complaints or concerns, striving for first-contact resolution.
Collaborate with other departments to resolve complex issues and ensure customer satisfaction.

Quality Assurance:

Conduct follow-up calls or emails to gather customer feedback and improve service quality.
Identify areas for improvement in processes and suggest solutions.

Documentation and Reporting:

Maintain accurate and detailed records of customer interactions and transactions.
Generate reports on customer inquiries, feedback, and resolutions for management review.