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Technical Support Engineer

Technical Support EngineerA Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.What to expect from the roleWork experience with different systems, software, and hardware.Opportunity to work on IT projects.Exposure to IT and development.Work in collaboration with a team.Guided by experts and professionals in the field and learn on the job.

ResponsibilitiesTake ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles

RequirementsBS degree in Information Technology, Computer Science or BBA (hons )or equivalentProven working experience in enterprise technical support, IT support or as a technical engineerIn-depth knowledge in the product that the technician is supporting.Strong problem-solving skillsExcellent client-facing skillsExcellent written and verbal communication skills

Contract length: 24 months

Expected Start Date: 06/01/2022