发布 Apr 07, 2022 39 查看
1. Responsible for Customer support and query resolution within the agreed TAT to cater to all working code of help requests (HR)
2. Responsible for Monitoring health checks of systems daily.
3. Research and identify solutions to software issues.
4. User ID management must be within TAT.
5. Support branch banking business till closure.
6. In case of late sitting or any special operation e.g month-end, year-end. The incumbent should be available and managed smoothly.
7. Respond to all quires raised by clients via email (Internal / External).
8. Debugging and fixing the reported issues by coordination of the different teams.
9. Responsible for M3Tech SMS recon monthly basis.
10. Responsible to Manage the following system and their Customer Queries
a. T24
b. BI
c. FCM/ old CS
d. Old CBA
e. CAI
f. OLD TDMS/ new TAC
g. Cash management TIN/TOUT
h. TERP/MOOR
i. ADAMS
j. EAD FATA
k. ESB
l. And all Related systems to them.
11. Responsible to manage COB on daily basis.
12. Responsible for Conduct Change Management weekly basis.
13. Refer to internal database or external resources to provide accurate tech solutions on a daily basis
14. Support in special operations like DR drills and other updating of the system.
15. Make sure the Ticket ration must be zero at day end.
16. Carry out any other task assigned by the Line Manager.
17. Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours & Values in all aspects of his/her work conduct.
18. Ensure that a culture of risk and compliance management is implemented, and institute performance measures tied to individual risk and compliance responsibilities
Telenor Microfinance Bank
pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p
相同职位头衔
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
