。该工作已被公司管理人员暂停申请，不再接受简历投递

Quality Analyst

The Quality Analyst shall ensure to create, maintain and ensure quality assurance of key data sets and reports in a professional, timely and accurate manner. The Quality Analyst will have to keep himself abreast with all updates required to perform his/ her tasks along with support to all team members.

Responsibilities:

Addressing technical / operational issues faced by relevant stakeholders, in order to ensure smooth and hassle free operations.
Processing / registering complaints in the system as requested by the customers.
To execute & deliver additional tasks assigned by the line manager.
Coordinate with multiple departments e.g. IT BSG/ BITS, Business, easypaisa etc. for data collection and other issues.
Identifying, escalating priority issues to the Line Manager.
Complaints data reporting of Siebel application.
Ensure that appropriate action is taken on complaint to improve services as an outcome of complaint reports.
Branch coordination for Dormant accounts re-activation feedback.
To handle VAS (Value Added Services) requests and reports.
Branch performance reportings preparation and share with Line Manger/ HOD.
To ensure and keep extreme confidentiality of data.
Prepare different analytics and statistical reports and dashboard as and when required.
Create, maintain and ensure quality assurance of key data sets and reports.
To confirm RTGS CBC.
To monitor iPortal Help topics and TATs.
Other responsibilities / tasks to be assigned as and when required by Line Manager

技能

Gynecology Consultancy Quality Control Processes Command Data Management Operations Management Software Quality Review Analytical Skills

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

1年 - 2年

在之前申请:

Jan 20, 2020

发布日期:

Dec 19, 2019

Telenor Microfinance Bank

· 4501-5000 员工 - 卡拉奇

关注

pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p