发布 Aug 17, 2023 219 查看
We are looking for an EXPERIENCED AGENT(Male/Female) for our US and Canada Campaigns. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Managing inbound calls OR Outbound Calls
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way.
- Experience in Call Center Industry will be preferred.
- Excellent skills in Customer Service and Management.
- Problem-solving.
- Self-motivated.
- Good team player.
- Ability to multi-task.
- Must have a professional telephone manner.
- Fresh candidates may also apply if they are excellent in English speaking and listening
- Gifts will be awarded to our hardworking and dedicated candidates.
Achieve established standards for call handling quality.
工作详细内容
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Telus Network Pakistan
Telus Network prides on having an extensive call center operation that is not limited to one location only. With a global presence and reach, Telus Network has been able to help numerous clients provide top notch service to their valuable customers. We offer both B2B as well as B2C services to our clients whilst maintaining a name in the industry for BPO services as well. Our team of professionals provides training and financial support to those that wish to expand their services. Our partners have the unique opportunity to share a platform with us that helps them significantly expand their business.
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