Customer Care Officer

United Bank Limited (UBL)

多个城市，巴基斯坦

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发布 Feb 22, 2024 16976 查看 Report Job

We are looking for committed and passionate individuals who are willing to be a part of the Banking Service Industry. If you have exceptional written and verbal communication skills, possess a can-do attitude and the confidence to undertake challenges, then this is the place for you!

The Customer Care Officer is a position based in Call Center where the candidates will be required to work in rotational shifts.

Key Responsibilities:

1. Customer Interaction:

Respond to customer inquiries in a timely and professional manner
Provide information about products, services, policies, and procedures

2. Issue Resolution:

Listen actively to understand customer needs and concerns
Identify and resolve customer problems efficiently and effectively

3. Complaint Management and Tracking:

Handle customer complaints with empathy and patience
Highlight issues and queries faced during complaint resolution to their respective team supervisors/managers
Monitor and follow up with the concerned department who are responsible for resolving complaints and closing them on the complaint management and tracking system.

4. Quality Assurance:

Adhere to established service quality standards and procedures
Ensure accuracy and consistency in handling customer inquiries and resolving issues
Strive to exceed customer expectations and deliver exceptional service.

技能

Customer Service Standards Team Work and Collaboration Empathy and Customer Focus Problem Solving Skills Communication Skills

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 卡拉奇, 巴基斯坦

性别:

没有偏好

年龄:

24 - 27 年

最低学历:

学士

职位等级:

入门级

经验:

� 经验 - 3年

在之前申请:

May 04, 2024

发布日期:

Feb 22, 2024

United Bank Limited (UBL)

· 301-600 员工 - 伊斯兰堡, 卡拉奇

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United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.