Field Sales Associate

United Human Resource Services Pvt. Ltd

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PKR. 35,000 - 40,000/Month

Required Skills and Qualifications:

Assist with sales presentations and demonstrations: Prepare materials, set up presentations, and provide logistical support to sales representatives in the field.
Manage customer inquiries: Address customer questions and concerns via phone or email, providing accurate information and support.
Generate leads: Identify potential customers and qualify leads for sales representatives to follow up on.
Follow up with potential customers: Contact leads to schedule appointments or answer questions, ensuring timely communication.
Maintain and update customer databases: Ensure accurate and up-to-date information on customers and leads.
Coordinate with other departments: Collaborate with sales, marketing, and customer service teams to ensure smooth operations.

Call Center Functions:

Answer inbound calls: Handle customer inquiries and provide prompt and accurate information.
Manage outbound calls: Follow up with leads, schedule appointments, and provide product information.
Record and document customer interactions: Maintain detailed records of all interactions with customers.
Resolve customer issues: Address customer complaints and concerns, ensuring customer satisfaction.
Meet and exceed call center metrics: Achieve targets for call volume, resolution time, and customer satisfaction.
Strong communication skills: Excellent verbal and written communication skills are essential for interacting with customers and sales representatives.
Customer service skills: Ability to handle customer inquiries and resolve issues in a professional and courteous manner.
Sales experience: Some experience in sales or customer service is preferred.
Computer proficiency: Ability to use CRM software and other relevant computer applications.
Organizational skills: Ability to manage multiple tasks and prioritize workload effectively.
Problem-solving skills: Ability to identify and resolve customer issues efficiently.
High school diploma or equivalent: A bachelor's degree is a plus.