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Job Description

We are looking for Customer Support Executives to provide support to our US based clients.

Candidates will be required to provide support Via following mediums.  

  • Voice Support
  • Chat Support
  • Email Support

 Responsibilities

  • A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
  • Ensure all quality perimeters are met on every phone call/chat and email
  • Maintaining records of transactions and interactions.
  • Appropriate and timely follow-ups wherever required.
  • Escalate unresolved queries to respective departments for accurate redressal
  • Attend all required training sessions and keep up to date on all products and services knowledge.

 Requirements 

  • Exceptional English communication (verbal/written) and analytical skills.
  • Good grip on MS Office tools such as Excel, Word, PowerPoint
  • Team player with multi-tasking abilities. 
  • Ability to identify opportunities and solutions for process improvement
  • A positive mind set

 Qualification 

  • Metric/O-A Level /Intermediate or Above

 Experience 

  • Previous Contact Center Experience is preferred but not a must

 

  • Provident Fund
  • Paid vacation days + Sick and Casual Leaves

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bahria Town Lahore, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 03, 2020
Posting Date:
Jan 03, 2020
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A&A Dispatch Services

Advertising / PR · 11-50 employees - Lahore

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