Posted Mar 22, 2024 515 views
Responsibilities / Duties:
1. Admissions:
- Act as the principal nexus for potential students, furnishing counsel and elucidation concerning admissions protocols, program prerequisites, and application methodologies
- Perform interviews and assessments to ascertain the aptness of candidates for particular programs or courses.
- Collaborate with admissions teams to optimize application procedures and guarantee expeditious processing of applications.
- Formulate and execute strategies aimed at augmenting enrollment and attracting top-tier applicants.
- Sustain current awareness of industry trends, competitor offerings, and market demands to inform and refine admissions strategies.
2. Team Leadership:
- Supervise and lead a team of admission officers and support staff.
- Foster a positive and productive work environment.
- Providing guidance and direction to team members.
- Facilitating effective communication and collaboration within the team.
- Delegating tasks and responsibilities based on individual strengths and skills.
- Setting clear goals and expectations for the team.
- Motivating and inspiring team members to achieve their best.
- Resolving conflicts and addressing challenges that arise within the team.
- Serving as a liaison between team members and upper management.
- Leading by example and demonstrating professionalism, integrity, and accountability.
3. Customer Service:
- Ensure high levels of customer satisfaction by addressing concerns, Chase higher authorities, and resolving issues.
- Providing prompt and courteous assistance to customers, addressing their inquiries, concerns, and requests
- Building and maintaining strong customer relationships through effective communication and problem-solving skills.
- Ensuring customer satisfaction by delivering high-quality service and resolving issues promptly.
- Managing customer feedback and complaints professionally, seeking opportunities for improvement and resolution.
- Offering product or service recommendations and upselling opportunities based on customer needs and preferences
- Educating customers about product features, usage, and benefits to enhance their overall experience.
- Collaborating with other departments, such as sales and marketing, to ensure a seamless customer journey.
- Maintaining accurate records of customer interactions and transactions to facilitate follow-up and analysis.
- Staying updated on product updates, promotions, and company policies to provide accurate information to customers.
- Striving to exceed customer expectations and contribute to a positive brand image and reputation.
4. Compliance:
- Ensure that the team follows all relevant laws, regulations, and ethical standards. Stay updated on changes in immigration policies and other regulations affecting the study abroad industry.
- Conducting regular audits and assessments to identify areas of non-compliance and mitigate risks.
- Providing guidance and training to employees on compliance requirements and best practices.
- Monitoring changes in laws, regulations, and industry standards to ensure that policies and procedures remain up-to-date.
- Collaborating with internal stakeholders, such as legal, finance, and operations, to address compliance issues and implement corrective actions.
- Maintaining accurate records and documentation to demonstrate compliance with regulatory requirements.
- Responding to inquiries and investigations from regulatory agencies and other external parties.
5. Training of Employees:
- Identify the training needs of team and coordinate relevant training programs
Job Details
AA Exchange Company (Pvt) Ltd.
AA Exchange is an established name in the money Exchange and Remittance business market and has been serving customers through our various products and services over more than 13 years. I am honored to say that AA Exchange is always striving to provide the additional services to meet customers financial needs, not only foreign currency exchange but also in-home remittances. We are the only exchange house in Pakistan providing Money Gram, Western Union and RIA Financial remittance services under one roof. As a part of our strategy for reaching out to the customers, we are opening more branches across Pakistan, locations most convenient for customers not only in urban areas but focusing on rural areas as well. AA Exchange is the name of trust and professionalism that cares for its customer.
What is your Competitive Advantage?
Similar Job Titles
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
