Posted Nov 12, 2020 1 views
We are looking for a candidate who has good verbal and written skills in English and prior experience of atleast two years specifically as a customer service representative.
Duties & Responsibilities
- To effectively represent the company through the provision of professional customer service assistance in the placing and processing of orders and technical questions relating to label applications and printing, from inbound inquires (email, telephone and website).
- To make outbound telephone calls to customers in response to customer communications and to follow-up requested quotations and samples sent.
- To meet communication effectiveness and productivity targets.
- Time management and daily activity planning.
- To maintain accurate and up to date customer records.
- To participate in regular training.
- Adherence to all company guidelines and requirements
Applicant Profile – Abilities & Skills
- Must possess a demonstrable record of work-place customer service experience.
- Must have a “winning/can do” attitude.
- Must be able to effectively communicate in English and must hold written and spoken competence to an effective working proficiency or more.
- Demonstrable problem-solving skills and able to find solutions.
- Ability to work with technical information.
- Able to learn, retain and apply knowledge acquired through training.
- Good command of the English language, in written and verbal terms and good comprehension.
- Good speaking voice and presence.
- IT literate and able to use and/or learn standard and proprietary software.
- Inbound/outbound customer service experience from within the label, design and digital print trade preferred, but not absolutely essential for a strong candidate from a related industry and/or role, as full training will be provided.
Career History
- Demonstrable record of development and/or experience within customer service roles.
- A working knowledge of the label and/or digital print industry and markets desirable.
- Demonstrable evidence of providing and understanding technical solutions and being able to effectively communicate information.
Remunerative Package
- 50K to 100K Per Month
- Performance Related Pay (Communications Effectiveness; Conversions & TO) paid after completion of probationary period
- Holiday - 22 Days per Annum (Inc. UK Public Holidays) + additional length of service allowance.
Probationary Period
- 6 Months
Hours Of Work
- 1:30pm – 10:30pm (Monday – Friday)
- Breaks – 1 Hour per day
Skills
Job Details
AA Web Solutions (SMC Private) Limited
AA Web Solutions provide back office and IT support for Green Technologies Ltd. Based in UK & Europe manufacture plain and printed labels in both roll and sheet formats for B2B and B2C customers, across a broad range of market sectors and industry types. The company, trading as AA Labels has been in existence for 13 years and is continuing to experience strong growth, making it one of the leading suppliers of labels in the UK. We also run a charity Medical Aid Action in Lahore where over 20,000 patients per month are treated for free in our medical center. We have an air-conditioned/heated luxury office that 20+ team members enjoy the vibrant and fast-paced environment. Join us if you dare to accept new challenges and learn fast to achieve unprecedented success in your career.
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