Posted Sep 06, 2017 3 views
a) Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.
b) Good understanding of the general/technical aspects of the job.
c) Allocates own time efficiently.
d) Receives general instructions on all work.
e) Supports basic customer inquiries, typically without escalation.
g) Typically 1+ years of work experience.
j) Basic data entry skills
k) Timely sorting and scanning of invoices received at scanning hub as per the TAT (Turn Around Time)
l) Maintaining of manual tracker of invoices scanned, filing of invoices
m) Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
n) Provide an escalation link for field employees, managers and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
o) Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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