Customer Relation Officer

We are seeking a highly motivated and professional Customer relation officer to join our team. This individual will play a key role in managing and enhancing customer relationships, ensuring a superior level of customer satisfaction, providing exceptional customer support, and building lasting client connections. The ideal candidate will demonstrate excellent interpersonal skills, a proactive approach to problem-solving, and the ability to handle complex situations with professionalism and grace.

Qualifications & Skills:

Interpersonal Skills: Strong ability to engage with customers in a friendly, respectful, and professional manner.
Customer Satisfaction & Support: A proven track record of delivering excellent customer service and maintaining high levels of satisfaction.
Analytical Thinking: Strong problem-solving abilities, with the capability to analyze customer issues and find the best possible solutions.
Effective Communication: Excellent verbal and written communication skills, with the ability to adapt messaging to different customer needs.
Professionalism Under Pressure: Demonstrated ability to remain calm, collected, and professional in challenging situations.
Experience: Prior experience in a customer service or client-facing role is preferred.
Education: A bachelor’s degree or equivalent qualification is required

Skills

Customer Acquisition Skills Building Solid Relationships Customer Interaction Management MS Desktop Customer Service Relationship Management The International Customer Service Standard Customer Interaction Management (CIM) Manage Client Relationships Customer Analysis Customer Satisfaction Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Age:

19 - 30 Years

Minimum Education:

Bachelors

Degree Title:

Must Bachelor

Career Level:

Entry Level

Experience:

Fresh - Less than 1 Year

Apply Before:

May 12, 2025

Posting Date:

Apr 11, 2025

Abacus Consulting

Information Technology · 1001-1500 employees - Islamabad

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p