Customer Support Executive

Abacus Consulting

Posted Apr 18, 2024 185 views Report Job

PKR. 70,000 - 90,000/Month

Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
Provide customer support through phone and chat.
Work with other departments to resolve customer issues in a timely manner.
Serve as a point of contact for customer support and complaints.
Proactively identify, investigate, and resolve recurring customer support issues.
Maintain appropriate documentation and records of customer interactions.
Maintain appropriate files regarding each customer interaction.
Proactively gather and utilize customer feedback and suggestions.
Review customer satisfaction reports to ensure customers are satisfied with the support they receive.
Contribute to the development of future customer support processes.
Communicate effectively with peers and managers.
Communicate to customers during outbound phone calls.
Verifies customer requests are accurate and consistent.

Skills

Customer Dealing Customer Service Customer Acquisition Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

May 19, 2024

Posting Date:

Apr 18, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p