Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
  • Provide customer support through phone and chat.
  • Work with other departments to resolve customer issues in a timely manner.
  • Serve as a point of contact for customer support and complaints.
  • Proactively identify, investigate, and resolve recurring customer support issues.
  • Maintain appropriate documentation and records of customer interactions.
  • Maintain appropriate files regarding each customer interaction.
  • Proactively gather and utilize customer feedback and suggestions.
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive.
  • Contribute to the development of future customer support processes.
  • Communicate effectively with peers and managers.
  • Communicate to customers during outbound phone calls.
  • Verifies customer requests are accurate and consistent.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 19, 2024
Posting Date:
Apr 18, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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