Posted Dec 13, 2023 243 views
• Creating effective coordination with team members to keep them engaged & intact with team deliverables.
• Interacting closely with team members to ensure maximum target completion and effective resource utilization.
• Maintaining qualitative & quantitative targets by adhering to defined protocols.
• On-call escalations handling for better customer experience.
• Ensuring the daily, weekly, and monthly lead qualification targets accomplishment as assigned by the manager.
• Pressure handling.
• Proven ability to take strategic initiatives.
• Advanced MS Excel and system handling skills.
Experience and Qualification:
• Experience minimum 1 or 2 years of working in a Contact Center with team management is MUST.
• Minimum qualification: Bachelor or above.
Compensation & Benefits:
- 5 Days a week.
- Yearly bonus.
- Yearly increment.
- Health benefits (Outpatient, Inpatient, Maternity).
- Provident Fund/EOBI.
- Permanent Position.
Location: Lahore.
Job Type: Full-time.
Salary: Rs60,000.00 - Rs80,000.00 per month.
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required).
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
What is your Competitive Advantage?
Similar Job Titles
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
