Posted Feb 19, 2026 203 views
We are Hiring for our client Packages Limited. The IT Support Engineer is responsible for maintaining robust network connectivity, configuring critical services such as DHCP and DNS, managing Active Directory, and supporting operating system installations and updates. The candidate must be proficient with various tools including remote desktop applications, ticketing systems, and network troubleshooting software to deliver prompt and effective support. The role includes performing scheduled maintenance, updating asset inventories, providing user training, and handling critical backup tape rotations between key data centers. This position emphasizes staying current with emerging IT trends and best practices to continually enhance service quality and operational efficiency.
Responsibilities
- Provide prompt and effective technical support to end-users through multiple communication channels including phone, email, and in person.
- Diagnose and resolve a wide range of hardware and software issues affecting desktop computers, laptops, and peripheral devices.
- Troubleshoot complex network problems and maintain network connectivity, including configuration and management of DHCP, DNS, and IP address management.
- Install, configure, and maintain operating systems, with specialization in Windows OS and Windows Server DHCP roles.
- Manage Active Directory accounts and support user authentication and access control.
- Use remote desktop tools and network troubleshooting utilities to diagnose and resolve technical problems efficiently.
- Maintain and update the asset inventory, ensuring accurate documentation of all IT equipment.
- Perform regular maintenance, updates, and patch installations on end-user devices to guarantee their stability and security.
- Provide training and support to users on software and hardware applications to enhance their IT proficiency.
- Document technical issues, solutions, and procedures clearly and accurately for reference and knowledge sharing.
- Collaborate with senior IT personnel to escalate and resolve complex technical issues beyond primary support capabilities.
- Support IT team members by sharing knowledge, assisting with technical challenges, and contributing to continuous improvement efforts.
- Stay updated on new IT technologies, tools, and best practices to ensure the team remains informed and capable of meeting evolving demands.
- Collect and replace backup tapes from the PKGS Data Center and PKGS Mall Data Center on a rotational basis, ensuring the security and integrity of data backup processes.
- Work weekends during rotational backup tape duties as required, ensuring uninterrupted backup cycles and supporting data center operational needs.
Skills
Abacus ELS (Private) Limited
For almost 30 years, Abacus has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry. Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organizations. Abacus has facilitated clients in harnessing the power of transformational HR that effectively improve business performance. Today, we are one of the country’s most transformative HR Outsourcing Services providers powered by flexible delivery models that reduce complexity while improve precision, agility and personalization for a more satisfying employee experience Our Services include: 1. Recruitment Process Outsourcing 2. Digital and AI Assessment Solution 3. Antecedent Verification 4. Payroll Outsourcing Services 5. Manpower Outsourcing 6. HR as a Service
What is your Competitive Advantage?
Similar Job Titles
Helpdesk Supervisor / Level 2 IT Support Engineer
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
