Please turn on your javascript Customer Success Specialist Job, Islamabad, Keep Truckin - ROZEE.PK

Apply For This Job

Close
or

Job Description

KeepTruckin is on a mission to improve the efficiency and profitability of America's trucking industry by building great technology products for truck drivers and fleet managers.

As a Customer Success Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin. You will not only be responsible for providing world-class assistance, but will also have the opportunity to define KeepTruckin’s support processes and work with our team to develop and scale the Customer Success function.

YOUR DAY TO DAY RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

  • Email, Chat and Voice Support.
  • Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during Pacific Standard Time business hours.
  • Customer Service Analysis. Collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
  • System Evaluation. Evaluate our existing tools and work with engineering to develop tools to enable this function to scale.

THE IDEAL CANDIDATE HAS:

  • 2+ years in customer service or developing support material.
  • Natural instinct to empathize with users and understand how they learn a new product.
  • Strong analytical skills.
  • Excellent verbal and written communications skills.
  • Native or bilingual spoken and written English skills.
  • Natural self-starter.

Why KeepTruckin?

  • Best opportunity to be part of a fast growing US based startup backed by Google ventures
  • KeepTruckin Inc. pays competitive salaries
  • We provide a free working environment
  • We have unlimited vacations

KeepTruckin is an equal opportunity employer.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Department:
Customer Support
Job Location:
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
1 Year (Customer Support)
Apply Before:
Nov 06, 2016
Posting Date:
Oct 06, 2016
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Keep Truckin

Information Technology · 11-50 employees - Islamabad

KeepTruckin is a tech startup based in Silicon Valley and is backed by Google Ventures. We have just raised an $8 million round led by Index Ventures as well which brings our total funding to $10.3 million. You can read a bit about us in TechCrunch and Tech in Asia. KeepTruckin is on a mission to im ...Read More

Similar Job Titles

Customer Success Associate

Solotech Labs, Lahore, Pakistan
Posted Oct 04, 2017
I found a job on Rozee!
Rozee Career Talks