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Job Description

KeepTruckin is on a mission to improve the efficiency and profitability of America's trucking industry by building great technology products for truck drivers and fleet managers.

As a Customer Success Specialist, you will serve as the main point of contact for issues and questions about KeepTruckin. You will not only be responsible for providing world-class assistance, but will also have the opportunity to define KeepTruckin’s support processes and work with our team to develop and scale the Customer Success function.


  • Email, Chat and Voice Support.
  • Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during Pacific Standard Time business hours.
  • Customer Service Analysis. Collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.
  • System Evaluation. Evaluate our existing tools and work with engineering to develop tools to enable this function to scale.


  • 2+ years in customer service or developing support material.
  • Natural instinct to empathize with users and understand how they learn a new product.
  • Strong analytical skills.
  • Excellent verbal and written communications skills.
  • Native or bilingual spoken and written English skills.
  • Natural self-starter.

Why KeepTruckin?

  • Best opportunity to be part of a fast growing US based startup backed by Google ventures
  • KeepTruckin Inc. pays competitive salaries
  • We provide a free working environment
  • We have unlimited vacations

KeepTruckin is an equal opportunity employer.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Customer Support
Job Location:
No Preference
20 - 30 Years
Minimum Education:
Secondary School Certificate/Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
1 Year (Customer Support)
Apply Before:
Nov 06, 2016
Posting Date:
Oct 06, 2016
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Keep Truckin

Information Technology · 11-50 employees - Islamabad

KeepTruckin is a tech startup based in Silicon Valley and is backed by Google Ventures. We have just raised an $8 million round led by Index Ventures as well which brings our total funding to $10.3 million. You can read a bit about us in TechCrunch and Tech in Asia. KeepTruckin is on a mission to im ...Read More

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