Academic Advisor

Lahore University of Management Sciences (LUMS)

Lahore , Pakistan

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This role is designed to support undergraduate student success and retention by providing comprehensive academic guidance, coordinating student support initiatives, and facilitating engagement programs. The position involves assisting students in understanding and navigating academic policies and procedures, implementing timely interventions for those at academic risk, and enhancing the overall student experience through effective advising, program coordination, and collaboration with various stakeholders.

Key Responsibilities:
Provide both academic and non-academic advising to students during regular office hours, offering guidance on academic planning, university policies, and available support resources. Monitor and support first-year and academically vulnerable students by implementing early alert interventions, conducting mandatory advising meetings, managing withdrawal cases, and ensuring timely documentation within the designated system. Review and process Semester Off applications in line with university policies and procedures. Evaluate and administer Pass/Fail applications, ensuring adherence to academic regulations and prompt communication with relevant parties. Manage Inter-School Transfer applications by advising students and coordinating with academic departments throughout the transfer process. Assist in planning, coordinating, and executing Orientation Week activities to ensure a smooth transition and positive onboarding experience for new students. Oversee the PALs (Peer Ambassador at LUMS for Social Support) Program and Comm Tutors program, including recruitment, selection, training, supervision, and ongoing support of peer leaders to foster student engagement and academic achievement. Maintain accurate student records and advising documentation, ensuring compliance with institutional policies and confidentiality standards. Undertake additional duties and special projects as assigned to support departmental goals and student success initiatives.

Required Qualifications:
A Bachelor’s Degree in Business Administration, Management, Social Sciences, or a related field is required.

Preferred Qualifications and Skills:
Candidates with up to two years of relevant experience, preferably in academic advising, student affairs, program coordination, or within a higher education environment, will be preferred. Strong organizational, coordination, and project management skills are essential. Excellent written and verbal communication abilities are required, along with strong interpersonal skills to engage effectively with students and stakeholders. The role demands the ability to manage multiple tasks, prioritize workloads, and meet deadlines efficiently. Proficiency in Microsoft Office applications is necessary, as is a strong attention to detail, record-keeping, and problem-solving capability. The ability to handle sensitive student information with discretion and confidentiality is critical. Experience in coordinating programs, events, and activities is important, and familiarity with website management or online content updates would be an advantage.

Behaviours:
The successful candidate will demonstrate a student-centered approach and a strong commitment to student success. Professionalism, punctuality, reliability, and responsiveness are expected. The role requires collaborative work with colleagues and stakeholders, along with initiative, adaptability, and effective time management. Sound judgment and strict confidentiality in handling student matters are essential. Accountability and adherence to established policies, procedures, and timelines are also key attributes for this position.