Account Communication Manager (Remote)

The Account Communication/Client Servicing Manager role is a remote/hybrid position based in Lahore, offering flexibility for some work-from-home arrangements. This position is responsible for managing daily client relationships by serving as the primary point of contact. The manager ensures timely communication regarding project updates, deliverables, and overall performance, fostering strong client partnerships and satisfaction.

Key Responsibilities
- Manage day-to-day client interactions, acting as the main liaison between clients and internal teams.
- Coordinate with various departments to ensure client expectations align with project scopes and timelines.
- Oversee the resolution of client issues promptly to maintain high levels of customer satisfaction.
- Prepare detailed reports and organize regular review meetings to update clients on campaign progress and results.
- Track and analyze campaign performance across platforms, identifying opportunities to improve service quality and client retention.
- Contribute to process improvements and support the development of long-term strategies aimed at strengthening client relationships.
- Maintain clear and consistent communication with clients and internal stakeholders to ensure transparency and alignment.

Required Qualifications
- Proven experience in client-facing roles, including client services and client relations, with a strong ability to build trust and maintain long-term partnerships.
- Expertise in data analytics, particularly with Meta, Google, and TikTok dashboards, along with marketing insights.
- Demonstrated skills in customer service and satisfaction, focusing on resolving issues efficiently and enhancing the client experience.
- Excellent verbal and written communication skills to effectively convey information to clients and internal teams.
- Experience in account management or project coordination within digital marketing, ecommerce, or related environments.
- Ability to work effectively in a hybrid setup, managing priorities and time between onsite and remote work.
- Strong organizational and problem-solving abilities, with keen attention to detail and a proactive mindset.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

This role offers the opportunity to work in a dynamic environment where client satisfaction and strategic communication are key. Candidates who thrive in hybrid work models and possess a strong analytical and interpersonal skill set will find this position rewarding.