Account Director (Creative Production & Procurement)

Location: Karachi, Pakistan (full-time, on-site)
Function: Client Services / Account Management
Reports to: Head of Operations

We are seeking an experienced Account Director to join a leading global company specializing in tech-enabled creative production and procurement. With a presence in 64 markets and over 4,500 colleagues, the company supports clients across more than 120 countries, managing over $2 billion in client spend through 26 creative studios. Leveraging a proprietary technology platform that processes over 1.3 million transactions for 111,000 active users, the company partners with prominent brands in retail, consumer goods, technology, financial services, and healthcare. The Account Director will play a pivotal role in managing and growing key global accounts, ensuring client satisfaction, operational excellence, and financial performance while leading a high-performing team.

Key Responsibilities
Operational Excellence:
- Lead client satisfaction efforts by liaising with clients, coordinating internal resource departments, and managing external suppliers.
- Collaborate with the Head of Operations to oversee on-site and off-site account teams, ensuring adherence to company procedures.
- Manage team development through appraisals, one-on-one meetings, mentoring, and training initiatives.
- Take ownership of resolving issues, quality concerns, and implementing corrective actions promptly.

Growth and Client Development:
- Develop and execute effective growth strategies to maximize opportunities within assigned accounts.
- Partner with the Head of Client Development to create annual client development plans.
- Consistently achieve and exceed growth targets.
- Build and maintain strong relationships with senior key decision-makers.

Financial and Risk Management:
- Oversee the financial performance of accounts, including risk analysis and implementing remedial actions.
- Identify potential risks and develop strategies to mitigate them.
- Lead contract reviews and renewals to secure ongoing business.
- Produce regular management information (MI) reports and maintain comprehensive account relationship plans.

Required Qualifications
- 10–15 years of relevant experience in client services, account management, or related fields.
- Exceptional interpersonal skills with the ability to build positive relationships at all organizational levels, including Board members.
- Strong verbal, written, and presentation communication skills with clarity and professionalism.
- Proven people management expertise, including performance management and team leadership.
- Demonstrated passion for quality and client satisfaction.
- Ability to develop and present account strategies focused on retention, growth, and added value.
- Track record of successful client and contract management.
- Skilled in anticipating business challenges and implementing risk mitigation strategies.
- Experience managing departmental financials, budgeting, forecasting, and large P&L budgets.
- Extensive client service management experience, ideally including time spent working on client sites.
- Proficient in managing client service plans and KPIs.
- Deep experience in developing and maintaining client relationships.
- Knowledge of Performance Improvement philosophy and its practical application.
- Experience managing operations in fast-paced retail environments.
- Previous experience presenting to senior management and Board-level audiences.
- Proven operational management of client services departments.

This role offers the opportunity to lead strategic client accounts within a dynamic, global environment, contributing directly to sustainable business growth and operational excellence.

Interested candidates are encouraged to apply through the company’s official recruitment channels.