Account Director (Creative Production & Procurement)

Location: Karachi, Pakistan (Full-time, On-site)
Function: Client Services / Account Management
Reports to: Head of Operations

We are seeking an experienced Account Director to join a global, tech-enabled creative production and procurement partner that supports brands aiming for stronger, sustainable growth. With over 4,500 colleagues across 64 markets and clients in more than 120 countries, the company manages over $2 billion in client spend and operates 26 creative studios worldwide. Its proprietary technology platform processes more than 1.3 million transactions for over 111,000 active users. The company serves well-known brands across retail, consumer goods, technology, financial services, and healthcare sectors.

The Account Director will be responsible for managing and nurturing key global accounts, strengthening client relationships, identifying growth opportunities, and ensuring timely delivery of solutions aligned with operational and financial targets. This role requires strategic oversight and operational management of accounts, including leadership of the account team to meet service level agreements. The ideal candidate will balance daily client support with long-term strategic planning, driving both vision and execution.

Key Responsibilities

Operational Excellence
- Lead client satisfaction efforts by managing client communications, coordinating internal resources, and overseeing external suppliers.
- Collaborate with the Head of Operations to manage both on-site and off-site account teams, ensuring compliance with company procedures.
- Support team development through appraisals, one-on-one meetings, mentoring, and training initiatives.
- Take ownership of issues, quality concerns, and corrective actions to maintain high service standards.

Growth and Client Development
- Develop and implement effective growth strategies for assigned accounts.
- Create annual client development plans in partnership with the Head of Client Development.
- Consistently achieve and exceed growth targets.
- Build and maintain strong relationships with senior decision-makers within client organizations.

Financial and Risk Management
- Oversee the financial performance of accounts, including risk analysis and implementation of remedial actions.
- Identify potential risks and develop strategies to mitigate them.
- Lead contract reviews and renewals to ensure ongoing alignment with business goals.
- Produce regular management information reports and account relationship plans.

Required Qualifications
- 10 to 15 years of relevant experience in client services or account management.
- Exceptional interpersonal skills with the ability to build relationships at all organizational levels, including Board members.
- Strong verbal, written, and presentation communication skills with clarity and professionalism.
- Proven people management capabilities, including performance management and team leadership.
- Demonstrated passion for quality and client satisfaction.
- Experience in account planning and strategy development focused on retention, growth, and added value.
- Track record of successful client and contract management.
- Ability to anticipate business challenges and develop risk mitigation strategies.
- Experience managing departmental financials, budgeting, forecasting, and large P&L budgets.
- Extensive client service management experience, preferably including time spent working on client sites.
- Skilled in managing client service plans and KPIs.
- Significant experience in building and maintaining client relationships.
- Knowledge of Performance Improvement methodologies and their application.
- Experience operating in fast-paced retail environments.
- Previous experience presenting to senior management and Board-level audiences.
- Proven operational management of client services departments.

This is an excellent opportunity to join a dynamic, global company with a strong market presence and a commitment to innovation and client success. The role demands a strategic thinker and effective leader who thrives in a fast-paced environment and is passionate about delivering exceptional client outcomes.