Account Director (Creative Production & Procurement)

Location: Karachi, Pakistan (full-time, on-site)
Function: Client Services / Account Management
Reports to: Head of Operations

We are seeking an experienced Account Director to join a global, tech-enabled creative production and procurement partner. The company supports brands aiming for stronger, sustainable growth, with a workforce of 4,500 colleagues across 64 markets, serving clients in over 120 countries. Managing more than $2 billion in client spend and operating 26 creative studios, the company leverages a proprietary technology platform that processes over 1.3 million transactions for more than 111,000 active users. Its client portfolio includes leading names in retail, consumer goods, technology, financial services, and healthcare.

The Account Director will be responsible for the strategic and operational management of key global accounts, nurturing client relationships, identifying growth opportunities, and ensuring timely delivery of solutions aligned with operational and financial goals. This role demands a strong leader who can balance daily client support with long-term strategic planning, driving both team performance and client satisfaction in line with service level agreements.

Key Responsibilities

Operational Excellence
- Lead efforts to deliver exceptional client satisfaction through effective liaison with clients, internal resource departments, and external suppliers.
- Collaborate with the Head of Operations to manage both on-site and off-site account teams, ensuring adherence to company operating procedures.
- Oversee the professional development of team members via appraisals, mentoring, training, and one-to-one meetings.
- Take ownership of and resolve issues, quality concerns, and implement corrective actions promptly.

Growth and Client Development
- Develop and execute growth strategies tailored to client needs and market opportunities.
- Partner with the Head of Client Development to create annual client development plans.
- Consistently achieve and exceed growth targets.
- Build and maintain strong relationships with senior key decision-makers within client organizations.

Financial and Risk Management
- Manage the overall financial performance of assigned accounts, including risk assessment and implementation of remedial actions.
- Identify potential risks and develop strategies to mitigate them effectively.
- Lead contract reviews and renewals to secure ongoing business.
- Produce regular management information (MI) reports and maintain detailed account relationship plans.

Required Qualifications
- Proven ability to build and maintain positive relationships at all organizational levels, including Board members.
- Excellent verbal, written, and presentation communication skills with clarity and professionalism.
- Strong people management capabilities, including performance management and team leadership.
- A passion for delivering quality and continuous improvement.
- Demonstrated experience in account planning, strategy development for retention, growth, and value addition.
- Track record of successful client and contract management.
- Ability to anticipate business challenges and develop effective risk mitigation strategies.
- Experience managing departmental financials, budgeting, forecasting, and large P&L responsibilities.
- Extensive client service management experience, ideally including time spent working on client sites.
- Skilled in managing client service plans and key performance indicators (KPIs).
- Significant experience in developing and maintaining client relationships.
- In-depth knowledge of Performance Improvement philosophy and its practical application.
- Experience operating in fast-paced retail environments.
- Proven ability to present confidently to senior management and Board-level audiences.
- Demonstrated operational management experience within client services departments.

Experience Required
This role requires 10 to 15 years of relevant experience in client services, account management, and operational leadership.

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This is an excellent opportunity for a seasoned professional to join a dynamic global company and lead key accounts to new levels of success.