Account Executive (Onboarding)

Scalemill is a specialized firm that supports technology companies in boosting revenue and reducing costs by establishing off-site inside sales, support, and customer success teams. Focusing exclusively on B2B SaaS products, Scalemill excels in lead generation and appointment-setting. The Sales Executive role is centered on managing inbound sales opportunities, nurturing client relationships, and driving revenue growth. This position requires guiding prospects through the sales cycle, closing deals, managing accounts, identifying growth opportunities, and collaborating with internal teams to ensure a seamless client experience while meeting sales targets. The role is based in Lahore, operates full-time from the office, and reports to the Team Lead and Account Manager, with working hours from 10 am to 7 pm.

Key Responsibilities

- Build and maintain strong relationships with existing and potential clients through regular inbound calls and timely follow-ups to ensure satisfaction.
- Manage inbound leads by understanding client needs, engaging promptly, and guiding prospects through the initial sales stages.
- Monitor client account status actively and ensure smooth progression through various sales stages.
- Assist clients with onboarding, account setup, and resolving operational or process-related issues.
- Coordinate with internal teams such as marketing, product, and support to ensure efficient client management.
- Identify and resolve client account issues by reviewing their current status and providing proactive guidance.
- Prepare proposals, negotiate terms, and close deals while aligning with client requirements.
- Manage the full sales cycle independently, including follow-ups, updates, and CRM maintenance.
- Plan and execute sales strategies to achieve assigned targets and identify upselling and cross-selling opportunities.
- Maintain accurate records of all client interactions and activities in the CRM system.
- Share regular sales reports and pipeline updates with the account manager, review sales data, and provide client feedback to improve products and processes.
- Support and mentor junior team members on sales-related tasks when needed.
- Respond promptly to inbound leads, handle objections effectively, and convert qualified prospects into clients using a structured sales approach.
- Stay informed about competitor offerings, pricing, and market positioning to refine sales strategies.
- Continuously update product knowledge to better assist clients and address queries.
- Perform KYC responsibilities, including verifying customer identities, collecting and reviewing documents, coordinating with compliance and operations teams, and maintaining accurate customer records.

Required Qualifications

- Bachelor’s degree.
- Minimum of 2 years’ proven experience in a related sales or account management role.
- Excellent written and verbal communication skills in English.
- Strong organizational and time management abilities to handle multiple tasks efficiently in a fast-paced environment.
- High attention to detail with accuracy in handling tasks and documentation.
- Professionalism and discretion in managing sensitive information with integrity and confidentiality.
- Comfortable using technology such as computers, smartphones, and common office software.
- Proficiency with Google Suite (Gmail, Docs, Sheets, Slides) and experience with CRM/ERP systems.
- Familiarity with online messaging tools (WhatsApp, Google Chat) and task management apps like TickTick.

This role requires working onsite in Lahore and offers the opportunity to contribute to a dynamic team focused on delivering exceptional client experiences while achieving ambitious sales goals.