Account Manager I

Careem is on a mission to build the Everything App for the greater Middle East, simplifying how people move, order food and groceries, manage payments, and more. Since 2012, Careem has empowered over 2.5 million Captains to earn, served more than 70 million customers, and created a thriving platform for the region’s top talent and entrepreneurs. Operating across 70+ cities in 10 countries, from Morocco to Pakistan, Careem is now entering a new phase driven by AI innovation. We seek curious AI professionals who can apply artificial intelligence to develop tools, automate workflows, and generate meaningful impact—whether by streamlining operations, enhancing customer experience, or reimagining internal systems. Join us to help Careem work smarter and move faster.

Key Responsibilities

- Lead Ad Sales and Portfolio Growth by pitching, optimizing, and upselling multi-format ad campaigns, including CPC performance and banner branding, to maximize client ROI and increase portfolio revenue.
- Proactively resolve issues by collaborating with cross-functional teams to address technical, billing, or pacing challenges, ensuring transparent communication and strong client retention.
- Support business growth by assisting in the creation and execution of plans to expand assigned accounts.
- Manage accounts with full ownership, acting as the primary point of contact for assigned clients.
- Analyze campaign and initiative performance using data-driven insights to prioritize efforts with the highest return on investment.
- Collaborate with merchants and internal teams to improve Merchant Net Promoter Score (NPS) by addressing experience-related concerns.
- Work closely with internal departments such as Supply, Finance, Marketing, and Business Development to meet growth objectives.

Required Qualifications

- Minimum of 2 years’ experience in sales or account management with a consistent track record of meeting weekly and monthly targets.
- Bachelor’s degree or equivalent education.
- Proficiency in Microsoft Office, Excel, and similar software tools.
- Demonstrated commitment to improving customer lives with a strong focus on excellence and customer service.
- Proven experience in account management, including direct and channel sales, with a history of successfully closing deals.
- Background in the food and beverage industry is preferred.
- Strong motivation and a “hunting spirit” to identify and develop new business opportunities within the Food/Service Providers sector.
- Excellent teamwork skills with the ability to collaborate across local, regional, and corporate teams in a large, cross-functional organization.
- Effective communication skills and the ability to drive solutions aligned with industry and local market trends.
- A proactive, can-do attitude with creative thinking to build a robust business pipeline and drive sustainable growth.
- Highly analytical with the ability to perform under pressure, meet stretched targets, and devise smart, technology-based solutions.

Preferred Qualifications and Benefits

Careem offers a dynamic work environment where you can make a real impact while continuously learning and growing. Employees benefit from working alongside inspiring colleagues and contributing to a purpose-driven organization focused on regional development. The role includes a flexible work schedule with four days in the office and one day remote per week, plus the option to work remotely from any country for 30 days annually. Unlimited vacation days support work-life balance. Additional benefits include healthcare coverage and fitness reimbursements for activities such as gym memberships, health clubs, and training classes.

Join Careem to be part of a forward-thinking team that values ownership, ambition, and service to customers, partners, colleagues, and captains alike.