Account Manager I

Careem is on a mission to build the Everything App for the greater Middle East, simplifying how people move around, order food and groceries, manage payments, and more. Since 2012, Careem has empowered over 2.5 million Captains and served more than 70 million customers across 70 cities in 10 countries, from Morocco to Pakistan. As the company enters its next chapter powered by AI, it seeks curious problem-solvers who can apply AI to build innovative tools, automate workflows, and create meaningful impact. This role offers the opportunity to join a dynamic, autonomous team committed to ownership, ambitious goals, and exceptional service to customers, partners, colleagues, and captains.

Key Responsibilities

- Lead ad sales and portfolio growth by pitching, optimizing, and upselling multi-format ad campaigns, including CPC performance and banner branding, to maximize client ROI and drive revenue growth.
- Proactively resolve technical, billing, or pacing issues by collaborating with cross-functional teams, ensuring transparent communication and strong client retention.
- Support and contribute to business growth plans for assigned accounts.
- Take full ownership of assigned accounts, acting as the primary point of contact.
- Use data-driven analysis to evaluate the performance of initiatives and prioritize those with the highest return on investment.
- Collaborate with merchants and internal teams to improve Merchant Net Promoter Score (NPS) by addressing experience-related challenges.
- Work closely with Supply, Finance, Marketing, and Business Development teams to meet growth objectives.

Required Qualifications

- Minimum of 2 years’ experience in sales or account management with a consistent record of achieving weekly and monthly targets.
- Bachelor’s degree or equivalent qualification.
- Proficiency in Microsoft Office, Excel, and similar software tools.
- Proven experience in account management, including direct and channel sales, with a strong track record of closing deals.
- Experience in the food and beverage industry.
- Strong commitment to customer service, excellence, and alignment with core values such as boldness, focus, agility, and collaboration.
- Highly motivated with a “hunting spirit” to identify new opportunities and grow business within the Food/Service Providers sector.
- Excellent teamwork skills and comfort collaborating with local, regional, and corporate teams in a large, cross-functional organization.
- Effective communication skills and ability to drive solutions aligned with industry and local market trends.
- Creative problem-solving mindset with a can-do attitude, capable of building a solid business pipeline and driving sustainable growth.
- Analytical thinker who performs well under pressure, managing stretched targets and limited resources by leveraging smart, tech-based ideas.

Preferred Qualifications and Benefits

Careem offers a vibrant work environment where colleagues can make a real impact while continuously learning and growing. Employees benefit from working alongside inspiring professionals in a purpose-driven organization dedicated to unlocking regional potential. The company supports flexible work arrangements, including four days per week in the office, one day remote, and the option to work remotely from any country for 30 days annually. Unlimited vacation days are provided to promote work-life balance. Additional benefits include healthcare coverage and fitness reimbursements for activities such as gym memberships, health clubs, and training classes.

This role is ideal for individuals passionate about leveraging technology and AI to transform the food and service industry while contributing to a fast-growing, innovative company in the Middle East.