Account Manager

We are seeking a dynamic and results-oriented professional to manage and expand relationships with both new and existing clients. This role involves proactively engaging with qualified leads through outbound calls, emails, and virtual meetings to convert opportunities into long-term business partnerships. The successful candidate will utilize CRM tools to maintain a robust sales pipeline, understand customer needs, and recommend appropriate RDX Sports products and solutions. Collaboration with internal teams is essential to ensure a seamless customer experience, while maintaining accurate records and adhering to company policies.

Key Responsibilities

- Manage and nurture relationships with new and existing clients to drive business growth.
- Conduct outbound and follow-up communications via calls, emails, and virtual meetings with qualified leads.
- Convert leads into sustainable business opportunities by understanding customer requirements and offering tailored solutions.
- Build and maintain a healthy sales pipeline using CRM platforms.
- Prepare and present quotations, proposals, and product recommendations professionally.
- Negotiate pricing effectively and close sales while fostering strong customer relationships.
- Consistently follow up to maximize conversion rates and ensure customer retention.
- Collaborate closely with Sales, Customer Support, Operations, and Logistics teams to deliver a seamless customer experience.
- Maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline updates within the CRM system.
- Represent RDX Sports with professionalism, integrity, and a commitment to excellent customer service.
- Ensure full compliance with all company policies, procedures, and internal guidelines.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Fluent English proficiency, both spoken and written, is mandatory.
- 2 to 5 years of experience in Account Management, Sales, Business Development, or Customer Success.
- Strong negotiation, presentation, and relationship management skills.
- Experience with CRM platforms such as HubSpot, Salesforce, Zoho, or similar is preferred.
- Ability to work independently while managing multiple client accounts simultaneously.
- Excellent organizational and time management skills.
- Comfortable working during US business hours.
- Results-driven mindset with a proven track record of meeting and exceeding sales targets.

Preferred Qualifications and Benefits

Candidates with prior experience working in a fast-paced sales environment and familiarity with sports-related products will find this role particularly rewarding. The company offers a competitive salary package along with several attractive benefits, including:

- Fuel allowance to support commuting needs.
- Comprehensive medical insurance coverage.
- Free in-house lunch facility to promote employee well-being.
- Access to panel gyms through a gym passport at no cost.
- Participatory fund to encourage employee engagement and growth.
- A market-competitive salary structure.
- Opportunities for continuous learning and challenging work assignments.
- A supportive and inclusive work culture.
- Paid time off to maintain work-life balance.
- Group life insurance for added security.
- Maternity leave and additional employee benefits.

This role is ideal for a motivated professional who thrives in a collaborative environment and is passionate about driving sales success while delivering exceptional customer service.