Account Manager

We are seeking an Account Manager/Key Account Manager to join our Exams department in Islamabad, Pakistan. This role is focused on managing a portfolio of existing corporate accounts while developing new business opportunities to drive growth and deliver tailored examination solutions. The successful candidate will work closely with internal stakeholders and external clients to ensure customer goals are met, contributing to the British Council’s mission of fostering connections and trust worldwide through education and culture.

Key Responsibilities
- Manage a pipeline of qualified sales opportunities to win new business and retain existing accounts, ensuring income growth and customer satisfaction.
- Develop and implement B2B sales strategies within the assigned territory, supporting business planning, income targets, and market expansion.
- Conduct market research and data analysis to identify growth opportunities and inform regional sales priorities.
- Build strong relationships with key decision-makers, understand client requirements, present tailored solutions, prepare bids and quotations, negotiate terms, and close deals.
- Collaborate closely with business development, marketing, and delivery teams to create effective proposals and ensure seamless service delivery.
- Oversee corporate accounts by coordinating internal stakeholders across solution design, pricing, onboarding, and service delivery to provide an excellent customer experience.
- Develop account plans, monitor client satisfaction, conduct post-delivery reviews, and identify opportunities for renewals, cross-selling, and account growth.
- Take ownership of sales performance by monitoring pipelines, managing client data, maintaining accurate CRM records, and providing regular reports and insights to support decision-making.
- Coordinate with internal colleagues and external partners to monitor project delivery against timelines and quality standards.
- Share market intelligence to encourage collaboration and improve commercial effectiveness.

Required Qualifications
- University degree or equivalent qualification.
- 2-3 years of experience in sales and key account management.
- Relevant sales or marketing qualifications.
- Proficiency in Microsoft Office applications.
- Experience using Salesforce or similar CRM systems.
- Fluency in English and local language at C1 level in both spoken and written communication.

Preferred Qualifications and Benefits
- Strong sales and negotiation skills with the ability to manage multiple priorities effectively.
- Excellent stakeholder management and communication skills, with a proactive and commercially focused approach.
- Ability to analyze business information and build productive relationships with corporate clients.
- Opportunity to contribute to the British Council’s B2B business growth by developing meaningful corporate partnerships and delivering customer-focused solutions.
- Work within an organization committed to equality, diversity, and inclusion, offering a supportive environment for all employees.
- The British Council is a Disability Confident Employer, guaranteeing interviews for disabled applicants who meet minimum role requirements and providing adjustments to enable full participation.
- Commitment to safeguarding children, young people, and adults, with thorough checks conducted for roles involving vulnerable groups.

This is a locally recruited position, and candidates must have the right to work in Islamabad. Relocation support is not provided. Strong English proficiency is essential as interviews and daily communication will be conducted in English. Join us to help build a more connected and trusted world through education and cultural exchange.