Account Manager

LDP Logistics is seeking a confident and commercially minded professional to manage client communications and support business growth with US-based customers. This role requires a proactive individual who can take ownership of tasks and outcomes with minimal supervision. The ideal candidate will have strong communication skills, a clear understanding of customer needs, and the ability to coordinate effectively between clients and internal teams to ensure smooth operations.

Key Responsibilities

Book of Business Management: Manage and grow an assigned portfolio of customers, acting as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.

Customer Relationship Management: Develop and maintain strong relationships with US-based customers through proactive communication, timely follow-ups, and dependable service delivery.

Quote Follow-ups and Conversion: Monitor submitted quotes, understand customer requirements, address pricing concerns, and convert potential opportunities into confirmed shipments.

Coordination with Operations: Collaborate closely with internal logistics teams to ensure accurate quotations, seamless shipment execution, and prompt resolution of any operational challenges.

Account Growth and Retention: Identify opportunities to increase shipment volumes, retain existing customers, and expand business within the assigned portfolio.

Issue Resolution: Take full ownership of customer concerns, coordinate appropriate solutions, and maintain high levels of customer satisfaction throughout the shipment lifecycle.

Performance and Reporting: Maintain detailed records of quotations, customer interactions, shipment activities, and pricing decisions while tracking business performance and profitability.

Pricing and Quoting: Prepare competitive freight quotes based on shipment requirements, market rates, operational costs, and target profit margins.

Commercial Judgment: Evaluate pricing options and negotiate rates to maintain profitability while fostering long-term customer relationships.

Required Qualifications

- Proven experience in managing client accounts, preferably within logistics or freight forwarding.
- Strong communication skills with the ability to engage confidently with US-based customers.
- Commercial acumen, including understanding pricing strategies, quoting, and profit margin management.
- Ability to work independently, take ownership of a book of business, and drive results.
- Excellent organizational skills with attention to detail in managing multiple customer accounts simultaneously.
- Problem-solving mindset with a focus on customer satisfaction and issue resolution.

Preferred Qualifications and Benefits

- Experience working in a logistics or freight forwarding environment with exposure to US markets.
- Demonstrated success in growing accounts and increasing shipment volumes.
- Ability to collaborate effectively with internal operations teams.
- Competitive monthly salary ranging from Rs60,000 to Rs80,000.
- This is an in-person role, providing direct engagement with the team and customers.

Candidates who are relationship builders, commercially savvy, customer-centric, and self-motivated will thrive in this role. If you are looking to contribute to a dynamic logistics company and manage a key portfolio of US-based clients, this opportunity offers a rewarding environment to apply your skills and grow professionally.