Account Manager, Primary Accounts

Join a dynamic, global Primary Account Management team dedicated to retaining and expanding S&P Global Market Intelligence’s long-tail customer segment. This role focuses on leveraging innovative, technology-enabled engagement within a collaborative, data-driven environment. You will work closely with a diverse, tech-savvy customer base to drive product adoption and secure recurring revenue, while supporting the broader Americas Financial Institutions Insurance Team.

Key Responsibilities:
- Manage the end-to-end renewal process for a designated portfolio, ensuring timely renewals and driving product usage to maintain recurring revenue streams.
- Build and maintain strong customer relationships through regular communication, understanding client objectives, and resolving inquiries to maximize satisfaction.
- Collaborate with Core Account Managers and Sales Specialists to identify and pursue cross-sell, upsell, and new business opportunities, expanding S&P Global’s market presence.
- Use data analytics tools to monitor account health proactively, identify churn risks, prioritize outreach efforts, and enhance forecast accuracy.
- Provide guidance and support to team members by addressing complex, non-routine issues and contributing expertise to improve team performance.
- Participate actively in ongoing training to deepen product knowledge, refine renewal strategies, and adopt new tools and best practices for greater efficiency.
- Work onsite at least two days per week as part of the company’s hybrid work policy.
- Adapt to working night and evening shifts aligned with Eastern Time (8 am to 6 pm night shift).

Required Qualifications:
- Minimum of 3 years’ experience in client-facing roles such as sales, renewals, customer success, or account management, preferably within a similar industry.
- Proven ability to manage a high-volume renewal portfolio with strong attention to detail and disciplined execution.
- Excellent communication and relationship management skills, including the ability to handle objections and manage escalations effectively.
- Proficiency in leveraging data and analytics tools to assess account health, prioritize actions, and identify risks and growth opportunities.
- Flexibility to work varied shifts, including night and evening hours.
- Willingness to attend at least one in-person interview at a local S&P Global office as part of the final hiring process.

Preferred Qualifications:
- Collaborative mindset with a commitment to team goals and business improvement initiatives.
- Strong active listening skills and the ability to navigate challenges with empathy and a positive, proactive approach.
- Interest in market-data solutions and analytical tools, with the ability to integrate technical information to support client understanding.
- Results-driven, capable of prioritizing tasks effectively and taking initiative to develop professionally.

Benefits:
S&P Global offers comprehensive benefits designed to support your well-being and career growth. These include health and wellness coverage, generous time off, continuous learning opportunities, competitive pay, retirement planning, and family-friendly perks. Additional benefits include financial wellness programs, education support with company-matched student loan contributions, retail discounts, and referral incentives.

About S&P Global Market Intelligence:
As a division of S&P Global, Market Intelligence delivers deep, accurate insights and leading data solutions that empower customers to make confident decisions. Our global team of over 35,000 professionals is driven by curiosity and a shared mission to advance essential intelligence that shapes a more sustainable and prosperous future. We value integrity, discovery, and partnership, collaborating closely with customers to achieve shared success.

S&P Global is committed to fostering an inclusive workplace that values diverse perspectives and promotes fairness and transparency in hiring. We are an equal opportunity employer and provide accommodations for applicants with disabilities throughout the recruitment process.

Explore more about our mission and values at www.spglobal.com/marketintelligence. Join us to help create critical insights that make a real difference in the world.