Posted Sep 09, 2022 264 views
We are looking for IT Graduates females with 2 to 3 years of experience in IT for subject position. Candidate should be young, energetic and eager to learn.
It will be 1 year contractual position, extension or absorption to permanent position is purely subject to requirement and performance of candidate.
Act as a technical consultant on all customer interaction (call, email, chat), treating each contact as an opportunity to provide customer satisfaction.
- Provide Applications support and guidance on features, functions, and use of products and versions.
- Solution adoption consultation assists in minimizing risk due to change in Customer environment impacting Customer Users’ experience with and/or expectation of IT.
- Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call or email to the appropriate resolution group.
- Escalation and management of calls and emails to agreed service levels.
- Identify, analyze problems and recommend improvements identified in their own area of responsibility and implementing those with a recognized business benefits.
- To undertake such other tasks that may be assigned which is consistent with the nature of the job and its level of responsibility.
Job Details
Acumen HR Solutions
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