Manager / Senior Manager Persistency / Customer Retention

Adamjee Life Assurance

Multiple Cities, Pakistan

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Posted 12 hours ago 102 views Report Job

Experience: Minimum of 08-10 years of experience in the general insurance industry, with at least 05 years in a Supervisory/ Managerial role focused on Sales, Direct Distribution, Customer Retention & Persistency management.

Qualification: Bachelor's/Master's along with certification in insurance (would be an added advantage)

Skills:

Analytical & Problem-Solving Skills, Communication & Interpersonal Skills, Team Management, Retention Strategies, Knowledge of Insurance Industry, its Products & Regulations, Customer Relationship Management

Job Role:

The Persistency & Customer Retention Manager will lead the strategy, development, and execution of initiatives designed to enhance customer retention, drive persistency in premiums, and reduce policy lapses. This role will involve close collaboration with the Sales, Claims, Customer Service, and Actuarial teams to ensure long-term customer satisfaction and loyalty, resulting in improved business performance.

Skills

Relationship Management Customer Experience Management Insurance Knowledge Retention Strategies Distribution Team Management Interpersonal Leadership Communication Skills Analytical Skills

Job Details

Industry:

Insurance / Takaful

Functional Area:

Sales & Business Development

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Lahore, Pakistan

Gender:

No Preference

Age:

30 - 45 Years

Minimum Education:

Bachelors

Degree Title:

Bachelor's or Master's degree along with certification in insurance

Career Level:

Experienced Professional

Experience:

8 Years - 10 Years (Relevant experience in Insurance industry is mandatory)

Apply Before:

Jul 01, 2025

Posting Date:

Jun 19, 2025

Adamjee Life Assurance

Insurance / Takaful · 11-50 employees - Karachi, Lahore

To create a superior Global Insurance company as the single largest player in the market through innovation in products, pricing, packaging and distribution, thereby revolutionizing the industry.