Posted Feb 11, 2021 17 views
We are looking for Junior and Senior Call Center Experienced agents for USA projects. (Night shift only)
- For Rawalpindi residents We are offering a good salary structure, Basic Salary is starting from 25,000 to 100,000. We also offer other digital marketing positions to our most experienced call center staff. Fresh can also apply, perks for this position will be:
1. get paid twice a month
2. weekly bonuses
3. occasional daily bonuses
4. cash your holidays yearly
5. get paid for extra hours
6. get promoted after 3-4 months
Skills
Job Details
We are looking for enthusiastic and passionate telemarketers who are looking for a long-term stable job and are looking to grow. Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues, and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up on complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating, and coordinating with internal departments. Other duties as assigned. Requirements: Open availability: Monday to Friday. (7:30 p.m. to 5 a.m.) Experience in dealing with the public. Excellent communication skills, including verbal with proper grammar. Ability to work with others in a close manner. Good computer skills. Good multi-tasking skills. Skills and Specifications Technical expert in related computer applications. Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality
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