Admin Assistant

This full-time Administrative Assistant position is based in DHA Phase 1, Lahore, requiring flexibility in shift timings which may include morning, afternoon, or night shifts on a rotational basis. The work schedule follows a six-days-on, one-day-off pattern, with Saturdays and Sundays fixed as working days. The day off is assigned during the week based on operational needs and employee preference. The role involves a variety of office-based tasks focused on supporting customer service, order processing, and general administrative duties.

Key Responsibilities:
- Handling incoming calls and addressing customer inquiries related to products, pricing, and delivery lead times.
- Making outgoing calls to customers and suppliers.
- Preparing and sending written quotations via email.
- Processing online orders and raising order documentation, including invoices.
- Coordinating with suppliers and managing purchase orders.
- Managing customer complaints professionally and efficiently.
- Verifying orders and following up on outstanding invoices.
- Scheduling engineers for job assignments.
- Performing general administrative and customer service tasks as required.

Required Qualifications:
- Proficient English communication skills in all forms are essential; IELTS or equivalent certification is advantageous.
- Basic computer literacy, including data entry and manipulation using Excel.
- Strong attention to detail and accuracy.
- Excellent customer service skills.
- Ability to respond promptly and professionally to emails.
- Willingness to work in person at the Lahore office location.
- Availability to travel 100% as required by the job.
- Bachelor’s degree is preferred but not mandatory.

Preferred Qualifications and Benefits:
- Experience or skills in negotiation, sales, marketing, or accounting will be considered an asset.
- The starting salary ranges from PKR 50,000 to 55,000 per month, with a performance review after three months that may lead to an increment.
- Salary payments are made on the 15th of the following month.
- Shift timing is generally from 14:00 to 23:00 but may vary based on operational requirements.

Candidates should be ready to join immediately and demonstrate flexibility in working hours. This role offers the opportunity to develop a broad skill set in administration and customer relations within a dynamic office environment.