Admin Manager

Vostro World, a leading health and fitness club based in Islamabad, is looking for a disciplined and experienced Admin Manager to oversee its administration and daily operations. The ideal candidate will be responsible for managing staff accountability, maintaining high standards of facility management, and supporting the management team in achieving the club’s goals. This role requires strong leadership, excellent organizational skills, and the ability to enforce company policies while ensuring smooth coordination across departments. The Admin Manager will be instrumental in operational decision-making, resolving workplace issues, monitoring service quality, and ensuring all teams perform according to established standards.

Key Responsibilities

Operations Management: Manage daily operations across all departments, ensuring the facility opens and closes smoothly. Monitor efficiency, implement process improvements, and enforce adherence to Standard Operating Procedures (SOPs). Collaborate with department heads to plan and execute operational activities while maintaining cleanliness, maintenance, and overall facility standards.

Staff Supervision & Performance Monitoring: Conduct regular floor inspections to evaluate staff performance, punctuality, attendance, grooming, and professionalism. Address any performance issues promptly and work closely with HR on evaluations and disciplinary measures to sustain productivity.

Staff Check & Balance: Enforce strict compliance with company policies to prevent negligence and misconduct. Oversee shift scheduling, verify task completion, and maintain detailed records of operational observations and daily reports.

Team Leadership: Lead administrative and operational teams by organizing regular meetings, motivating staff to achieve targets, resolving conflicts professionally, and fostering a culture of accountability, discipline, and teamwork.

Customer Experience Management: Ensure high standards of customer service are maintained, promptly address complaints, monitor service quality, and work towards enhancing member satisfaction through operational excellence.

Facility & Asset Management: Oversee the condition and functionality of gym equipment, facilities, and amenities. Coordinate maintenance schedules, monitor housekeeping and hygiene standards, and ensure compliance with safety protocols.

Coordination & Communication: Facilitate effective communication among HR, Sales, Fitness, Nutrition, Physio, Housekeeping, Media, Finance, and Maintenance departments. Prepare operational reports and follow up on pending tasks to ensure timely completion.

Compliance & Discipline: Maintain strict adherence to company policies and workplace discipline. Investigate operational issues, recommend corrective actions, and enforce dress code, attendance, and workplace ethics.

Reporting: Prepare and submit comprehensive reports including Daily Operations, Staff Attendance & Discipline, Incident Reports, Customer Complaints, Facility Maintenance, as well as Weekly and Monthly Operations Performance reports.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, or a related field.
- 3 to 5 years of experience in Administration or Operations Management.
- Experience in hospitality, fitness clubs, healthcare, or service industries is preferred.

Required Skills

- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Expertise in operational planning and execution.
- Proficient in staff supervision and performance management.
- Effective problem-solving, decision-making, and conflict resolution skills.
- Strong time management and multitasking abilities.
- Skilled in report writing and documentation.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Strong organizational and analytical skills.

Preferred Qualifications and Benefits

- Preferred experience includes 4 years in administration and staff management, and 2 years in operations.
- Position is based in Islamabad with an in-person work requirement.
- Competitive salary package of Rs. 100,000 per month.
- Opportunities for professional growth and career advancement based on performance.
- Supportive and dynamic work environment within one of Islamabad’s premier health and fitness organizations.