Administrator L1

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

- Incident Ticket Management: Assist in the triage and resolution of standard incident tickets, specifically P5 and P4 priority levels. This includes documenting incidents accurately and ensuring timely resolution according to established procedures.

- SLA Monitoring: Continuously monitor alerts and track the Service Level Agreement (SLA) timelines throughout the lifecycle of standard incident tickets. Maintain oversight of open tickets and prepare reports to review SLA adherence and performance metrics.

- Incident Documentation: Maintain detailed records of incident status and updates to facilitate clear communication within the team and support efficient incident management.

Required Qualifications

- Proficiency in SQL Server is essential to effectively manage and analyze incident data and support resolution processes.

Preferred Qualifications and Benefits

Wipro is committed to fostering a culture of continuous learning and reinvention. As an end-to-end digital transformation partner, the company encourages employees to evolve their skills and careers alongside the dynamic technology landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional growth and contribute to meaningful change.

This role offers an opportunity to work within a global enterprise that values innovation, collaboration, and personal development, supporting your journey in a modern and evolving business environment.