Administrator L1

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities
- Assist in the initial triage and resolution of standard incident tickets, specifically P5 and P4 priority levels, ensuring timely and accurate handling according to established procedures.
- Document incidents thoroughly and maintain clear records of ticket status throughout their lifecycle.
- Monitor alerts and track SLA timelines for all standard incident tickets, ensuring adherence to service level agreements.
- Generate and submit reports on SLA compliance and ticket status for review and continuous improvement.

Required Qualifications
- Proficiency in Unix, including implementation and maintenance tasks.
- Experience in incident management processes, particularly in triaging and resolving standard priority tickets.
- Strong organizational skills to track multiple incidents and monitor SLA adherence effectively.
- Ability to document incidents clearly and maintain accurate records.

Wipro is committed to fostering a culture of reinvention and continuous growth. As an end-to-end digital transformation partner, we seek individuals inspired by change—those eager to evolve their skills, careers, and the business itself. Joining Wipro means becoming part of a purpose-driven organization that empowers you to design your own path of reinvention in a dynamic industry.