Administrator L2

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities
- Perform initial triage and assist in the response to priority incident tickets (P3), ensuring thorough documentation and adherence to defined Service Level Agreements (SLAs) and escalation procedures.
- Track and support the resolution of software, hardware, and network service requests, ensuring accurate logging, processing, and timely completion according to established protocols.
- Monitor SLA timelines throughout the lifecycle of priority incident tickets, escalating delays or potential breaches to higher management levels to maintain compliance.
- Assist in the creation and execution of change requests based on the types of incident tickets raised and resolved, contributing to process improvements and operational efficiency.

Required Qualifications
- Experience: 1 to 3 years in a relevant technical support or administration role.
- Technical expertise in WebSphere Administration is mandatory, with a solid understanding of incident management and service request resolution processes.
- Strong organizational skills to manage multiple tickets and requests while ensuring SLA compliance.
- Ability to document incidents and service requests clearly and accurately, supporting effective communication within the team and with stakeholders.

Wipro is committed to fostering a culture of reinvention and continuous growth. As a digital transformation partner with bold ambitions, the company encourages individuals who are inspired to evolve their careers, skills, and personal development. Joining Wipro means becoming part of a purpose-driven organization that empowers employees to shape their own professional journey while contributing to the ongoing evolution of the business and industry.

This role offers the opportunity to work within a dynamic environment where innovation and collaboration are valued, supporting both personal and organizational success.