Administrator L2(Contract)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities
- Incident Triage and Resolution: Perform initial triage and assist in responding to priority incident tickets (P3 level), ensuring thorough documentation and adherence to defined Service Level Agreements (SLAs) and escalation protocols.
- Service Request Management: Track and support the resolution of software, hardware, and network service requests. Ensure all requests are accurately logged, processed, and completed within the established timelines and procedures.
- SLA Monitoring: Continuously monitor SLA timelines throughout the lifecycle of priority incident tickets. Proactively escalate any delays or potential breaches to higher management to maintain service quality.
- Change Request Execution: Assist in the creation and management of change requests based on the types of incident tickets raised and resolved, supporting smooth operational transitions.

Required Qualifications
- Experience of 1 to 3 years in AI Infrastructure Operations or related fields.
- Strong understanding of incident management processes and SLA adherence.
- Ability to document and track incidents and service requests accurately.
- Familiarity with escalation procedures and change management practices.
- Excellent communication skills and a proactive approach to problem-solving.

Wipro is committed to fostering a culture of reinvention and continuous growth. As an end-to-end digital transformation partner, the company encourages employees to evolve their careers and skills alongside the changing industry landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional reinvention and contribute meaningfully to the future of technology and business.