Administrator L3(Contract)

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

- Incident Ticket Management: Perform initial triage for high-priority incident tickets (P2) that may impact multiple processes. Resolve priority incident tickets (P3) within defined service level agreements (SLAs).

- Incident Documentation: Maintain detailed logs of incidents, documenting observations and root causes to assist in evaluating mitigation strategies.

- Service Request Fulfillment: Handle software, hardware, and network service requests promptly, ensuring completion within agreed timelines while maintaining quality and accuracy.

- SLA Monitoring and Escalation: Track SLA timelines throughout the lifecycle of high-priority incident tickets. Escalate issues as necessary and actively participate in weekly or monthly service review meetings with clients and internal teams.

- Change Request Management: Create change requests aligned with incident ticket priorities, following established guidelines. Present changes for approval, including rollback plans, during change approval meetings. Execute approved changes and document post-implementation results.

- Incident Analysis and Continuous Improvement: Analyze incident patterns to support root cause analysis and develop service improvement plans. Contribute to mitigation actions aimed at reducing repeat incidents by identifying recurring issues.

Required Qualifications

- Proven experience as a WebLogic Administrator with 3 to 5 years in a similar role.

- Strong understanding of incident management processes, change management, and SLA monitoring.

- Ability to document technical issues clearly and contribute to root cause analysis.

- Experience working in a service-oriented environment with a focus on timely resolution and quality.

Preferred Qualifications and Benefits

Wipro is committed to fostering a culture of reinvention and continuous growth. As an end-to-end digital transformation partner, the company encourages employees to evolve their careers and skills in alignment with the changing industry landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional reinvention while contributing to a modern, innovative business environment.

This role offers the opportunity to work within a dynamic global team, supporting clients through complex digital challenges and driving service excellence. Wipro’s inclusive culture and emphasis on learning provide a platform for ongoing development and career advancement.

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This description outlines a critical role focused on incident resolution, service request fulfillment, and continuous improvement within a leading global technology services firm. Candidates with strong WebLogic administration skills and a proactive approach to service management are encouraged to explore this opportunity.