Admissions & Counselling Officer

NeXskill - Be Productive is a presidential award-winning IT training institute in Pakistan, dedicated to transforming careers in emerging technologies since 2018. With over 15,000 graduates and more than 100 skill development programs, the institute emphasizes training, incubation, and placements to develop job-ready talent. NeXskill offers an advanced, globally recognized curriculum delivered by industry-experienced instructors, supported by AI-driven content designed to compete in international markets.

The Admissions & Counselling Officer role is a full-time, on-site position based in the Lahore District. This role involves guiding prospective learners through the entire admissions process, from providing detailed program information and assessing eligibility to supporting applicants through inquiry, counselling, and enrollment stages. The officer will conduct counselling sessions to assist candidates in selecting suitable programs, respond to walk-in, phone, and online inquiries, and maintain accurate records of leads and admissions within the system.

This position requires collaboration with training and marketing teams to ensure admissions targets align with institutional goals. The officer will also participate in outreach and information sessions to promote programs and maintain a positive, professional experience for all prospective and enrolled learners. Handling international admissions cases and following up regularly to convert prospects into successful enrollments are also key components of this role.

Key Responsibilities

- Guide prospective learners through the admissions process, including eligibility assessment and program information dissemination.
- Conduct counselling sessions to help candidates select appropriate programs based on their goals and qualifications.
- Respond promptly and professionally to walk-in, phone, and online inquiries regarding admissions and programs.
- Maintain accurate and up-to-date records of leads, inquiries, and admissions in the CRM or admissions management system.
- Collaborate with training and marketing teams to meet admissions targets and institutional objectives.
- Participate in outreach activities, information sessions, and promotional events to attract prospective learners.
- Manage international admissions cases where applicable, ensuring compliance with relevant policies and procedures.
- Follow up consistently with prospective students to support their enrollment journey and improve conversion rates.

Required Qualifications

- Strong interpersonal and communication skills to effectively engage with prospective learners and stakeholders.
- Knowledge of international admissions processes and education systems to manage both local and international applications.
- Solid customer service skills to provide responsive, respectful, and solution-oriented support throughout the admissions and counselling process.
- Basic computer literacy, including familiarity with CRM or admissions management software.
- Ability to work on-site in Lahore District, manage multiple inquiries simultaneously, and achieve admissions targets.
- A bachelor’s degree in Education, Business, Psychology, or a related field is preferred.
- Experience in admissions, counselling, or student support roles is highly beneficial.

Preferred Qualifications and Benefits

Experience in the training or education sector, particularly within IT or skills development, will be an advantage. Proficiency in English and local languages is also desirable to effectively communicate with a diverse learner base. This role offers the opportunity to contribute to a prestigious institute known for its innovative approach to skill development and career transformation.

Joining NeXskill means becoming part of a dynamic team committed to empowering learners and shaping the future workforce through cutting-edge education and training solutions.