Posted May 10, 2017 2 views
(Excellent spoken and written English is a must. Only apply if you are able to demonstrate this. You will be dealing with UK Based clients and this is a must.)
Candidates required for Customer support team for a UK based Company
Required to have excellent communication skills in English language, Internet/Email /
should be available for afternoon shifts from 1:00 pm to 10:00 pm (9 am to 6 pm UK Time)
candidates with previous international customer support experience will be preferrered.
The work
Your work may include:
- Answering customer enquiries or passing them on to another department
- Giving information and helping to solve problems·
- Selling services and or taking bookings
- Entering customer information onto a computer database taking payment for goods or services
- Taking payment for goods or services
- Giving refunds.
- Dealing with car parks to resolve issues
- Update prices in the system
Entry requirements
Must have excellent spoken and written english, excellent 'people skills' and a good general standard of education but excellent communication skills, a friendly personality and some IT skills will also be useful.
Previous experience of working with people over the telephone and by email would also be helpful.
Skills, interests and qualities
To become a customer service assistant, you will need to have:
- A genuine interest in helping customers
- Excellent communication skills
- The ability to work as part of a team
- A polite, thoughtful and friendly attitude
- Patience and calmness under pressure
- The ability to handle complaints and difficult situations
- Computer and administration skills
Skills
Job Details
Aekpani Networks
Aekpani Networks, has been providing top-quality service at affordable prices to a diverse customers base. We work to fit each of our customers individual needs by talking with them personally, and using their feedback learns how to improve out service even more. Every company is built on its clients, and we strive to make it know to every one and every one of our clients that they are the ones who truly make Aekpani Networks, what it is, and represent what it can be.
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