Posted Jul 12, 2025 453 views
We are seeking a highly motivated and adaptable Customer Service Representative to manage client communication across multiple channels. You’ll be the first point of contact for our clients reflecting our brand’s commitment to high-quality service. This role is ideal for individuals who thrive in fast-paced environments, can manage a high volume of calls, and take ownership of delivering exceptional client experiences.
Key Responsibilities
- Professionally manage a high volume of inbound and outbound calls
- Understand client needs and provide accurate, timely information
- Adapt scripts to suit customer tone, queries, and individual preferences
- Maintain CRM records and follow up on active leads
- Apply a consultative and empathetic approach in client conversations
- Support lead generation and assist with internal coordination
- Ensure smooth communication flow between clients and relevant departments
What We’re Looking For
- Bachelor’s degree (any discipline)
- Previous experience in customer service, call centres, or sales support roles preferred
- Fluent in English; bilingual candidates are encouraged to apply
- Ability to confidently manage inbound and outbound calls
- Familiarity with CRM tools and customer documentation practices
- Excellent verbal communication, listening, and problem-solving skills
- Comfortable following scripts while adapting tone as needed
- Eagerness to learn, confidence in communication, and professional presentation
- Quick learner with strong attention to detail and a customer-focused attitude
- Must be able to commute independently to our Clifton office
Compensation & Benefits
Competitive salary: PKR 40,000 – 65,000 (based on experience, skillset, and ability to handle tasks effectively)
Performance-Based Incentives: Awarded based on quality of client communication, lead accuracy, and contribution to successful sales conversions
Annual Performance Bonuses
Opportunities for advancement into client relations, sales, or coordination roles
Learn from experienced teams with exposure to both local and international property markets
Supportive Team Environment & Recognition Culture
Additional Details
- This is a full-time, on-site role based in Clifton, Karachi
- Pick and drop service is not provided, applicants must commute independently.
Skills
Job Details
Aeon & Trisl Real Estate
Aeon & Trisl Real Estate.
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