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Operations Analyst

Aequitas Information Services Limited Unverified

Lahore , Pakistan

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Posted Oct 12, 2022 815 views

Responsibilities:

  • Report to Team Lead Operations and make decisions guided by policies, procedures, and business plan; receive guidance and oversight from Team Lead/Manager.
  • Act as the main point of contact for managing relationship with clients
  • Ensure & coordinate with clients for timely submission of incremental and/or historical financial data.
  • Intimate and resolve any data quality issues on loaded data.
  • Develop research papers, policy notes, and reports related to financial services industry
  • Maintain & consolidate all data sharing and service level contracts for the assigned accounts (Banks, MFIs/MFBs, Non-Bank Finance Companies, and Others).
  • Liaise with other departments about resolving of product or services complaints received from clients and keep proper logs related to erroneous data on TASDEEQ portal/application
  • Provide support (on-site/remote) to clients related to installation & configuration of credit bureau application & user for services and Data loading (Historical/incremental).
  • Develop documentation based on requirements gathered from clients for analytical reports.
  • Analyze datasets to identify KPIs to develop analytical insights/reports based on bureau and alternate data
  • Prepare members/customers training material and manage training sessions for client onboarding/data loading & other bureau services.
  • Analyze, develop, and document ongoing improvements to business practices, processes, procedures, and tools including TASDEEQ’s (Credit Bureau) main application.
  • Follow and monitor SLAs and KPIs for TASDEEQ’s Operations Department.
  • Liaise with internal and external governance and audit teams and identify business operations risks and help mitigate issues.
  • Timely update & maintain records of members/client’s contact information for better CRM.
  • Strive for operational excellence through ongoing identification of process improvements to enhance controls, increase productivity, simplify, and enable automation where appropriate.
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts on performance levels.
  • Maintain own knowledge of end-to-end processes, internal / external customer/partners, and regulatory requirements; guide the team accordingly.

Requirements:

  • Education: Bachelor’s in economics or Banking and Finance, BBA, MBA from a reputed institution
  • 0-2 years of operational or business experience required. Candidates with experience in the Financial Services industry or Fintechs are strongly encouraged to apply
  • Must have excellent research skills
  • Knowledge of Data Warehousing, Data Analysis, APIs and Data Lake is preferred.
  • Have working knowledge of basic SQL (Preferred)
  • Proficient in Microsoft Excel skills (Preferred)
  • Should have strong data analytical skills
  • Excellent written and verbal communication skills, and presentation skills
  • Possess excellent interpersonal skills and ability to manage people
  • Ability to influence, negotiate, and create consensus where appropriate with internal teams and especially with external clients

Skills

Microsoft Excel Data Warehousing knowledge of SQL

Job Details

Industry:
Banking/Financial Services
Functional Area:
Accounts, Finance & Financial Services
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
DHA, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor’s in economics or Banking and Finance, BBA, MBA
Career Level:
Entry Level
Experience:
Fresh - 2 Years (0-2 years of operational or business experience required)
Apply Before:
Nov 01, 2022
Posting Date:
Oct 12, 2022

Aequitas Information Services Limited

Banking/Financial Services · 51-100 employees - Lahore
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