Afer Sales Enginner Based Karachi

We are seeking a Technical After-sales Engineer to support our commercial and industrial hybrid inverter and battery energy storage systems in the Pakistan market. This role involves providing comprehensive technical assistance throughout the project lifecycle, including troubleshooting, commissioning, and maintenance of energy storage inverters, battery management systems (BMS), and lithium battery cabinets. The ideal candidate will work closely with customers, local partners, and internal teams to ensure optimal system performance and customer satisfaction.

Key Responsibilities
- Provide fault diagnosis and technical troubleshooting both onsite and remotely for C&I energy storage inverters and battery systems.
- Guide system commissioning and assist in root cause analysis to resolve technical issues effectively.
- Prepare detailed after-sales reports documenting technical findings and resolutions.
- Collaborate with R&D and factory teams to address and resolve complex technical challenges.
- Respond promptly to customer technical inquiries and complaints, ensuring timely and effective solutions.
- Train local partners and customers on system operation, maintenance, and best practices.
- Conduct occasional site visits to support installation, commissioning, and troubleshooting activities.

Required Qualifications
- Bachelor’s degree in Electronics or Electrical Engineering.
- Strong knowledge of grid-tied hybrid inverters and lithium iron phosphate (LFP) battery packs.
- Familiarity with communication protocols such as CAN and RS485, and experience working with Battery Management Systems (BMS).
- Hands-on experience in debugging solar storage systems is highly desirable.
- Proficient English communication skills, both written and verbal.
- Willingness to undertake occasional travel for site visits.

Preferred Qualifications and Benefits
Candidates with prior experience in commercial and industrial energy storage projects will have an advantage. The role offers the opportunity to work closely with cutting-edge hybrid inverter and battery technologies, contributing to the growth of renewable energy solutions in the region. This position also provides professional development through collaboration with R&D and manufacturing teams, as well as exposure to a dynamic and evolving energy storage market.

If you are a technically skilled engineer with a passion for renewable energy and customer support, this role offers a challenging and rewarding career path.